Orders from EU countries and United Kingdom will be charged of 20% VAT when checking out. If you are from EU countries and VAT exempt, you can enter your VAT Number on checkout page then VAT will be deducted. You are also welcomed to email us at support@tiertime.com to get VAT exempted invoice, your billing address and shipping address are required.
If you are unhappy with our product but have already used it, please feel free to contact us so we can find an appropriate solution. You can email us at support@tiertime.com, we are happy to help!
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